SSC CGL 2025 Application Issues: OTR Edit Problem, Biometric Glitches, Student Demands

SSC CGL 2025: Students Facing Issues in Application Process – Need for Urgent Reforms

The SSC Combined Graduate Level (CGL) examination is one of the most sought-after government job exams in India. Every year, lakhs of candidates aspire to join various ministries and departments through this competitive exam. However, the ongoing application process for SSC CGL 2025 has brought significant challenges for many students, especially during the One Time Registration (OTR) phase.

Let’s understand the major problems being reported by aspirants and what steps they can take to seek resolution.

? Key Issues Faced by Candidates

1. No Option to Edit One Time Registration (OTR)

Many aspirants have been locked out of applying correctly due to errors in their OTR, which cannot be modified once submitted. This restriction has caused major concerns as candidates are unable to update crucial details such as:

Mobile number & Email ID – These may change over time due to various personal reasons.
Residential Address – Aspirants often relocate, especially for education or job-related purposes.
Category Updates –
- OBC candidates shifting to the Creamy Layer.
- EWS candidates crossing the income limit.
Errors Made at Cyber Cafes – A large number of students rely on external help to fill out forms, leading to unintentional data entry mistakes.

This rigid system has led to rejected applications and disqualification fears, even before the exam process begins.

2. Technical Issues During Authentication

Some students are also facing technical glitches, especially in the Aadhaar-based biometric authentication process. Common problems include:

Face authentication failures
Wrong Aadhaar linkage – In several cases, siblings' Aadhaar numbers have been interchanged, affecting both profiles and causing serious confusion.

✅ What Can Students Do Right Now?

To address these issues, affected students are encouraged to take the following steps:

1. Email the SSC Helpdesk

? Email: helpdesk-ssc@ssc.nic.in
? Toll-Free Number: 18003093063

Mention your issue along with registration details and screenshots if available.

2. Submit a Grievance via PG Portal

? Visit: pgportal.gov.in
Register/Login → Lodge Public Grievance
Choose the Staff Selection Commission as the department
Mention your concern in detail and submit the form

3. Join the Social Media Campaign

Students and educators across the country are organizing a Twitter campaign using the hashtag:
#SSC_allow_OTR_edit

This online movement, scheduled for 12th June, aims to draw SSC’s attention towards the need for transparency, flexibility, and fairness in the registration process.

? What Aspirants Expect from SSC

To ensure a fair and accessible examination process, students are demanding the following:

Enable OTR Modifications
- Let candidates update essential details like phone number, email, address, and category.
Allow Category Updates at the Time of Application
- Provide real-time options for changing category status based on current eligibility.
Resolve Technical Errors Quickly
- Fix biometric and Aadhaar authentication issues through better coordination with UIDAI.
Consider Age Relaxation
- For students who missed opportunities due to OTR or technical issues, consider extending the age limits.

? Final Words

As the number of grievances increases, SSC needs to address these issues promptly. The registration process should not become a roadblock for dedicated students working hard to secure a government job. Abhinay Maths stands with all affected aspirants and urges the Commission to implement necessary reforms without delay.

If you're facing similar issues, don’t hesitate to share your experience. Every voice matters.

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